BBB News Blog

BBB News Blog is a daily summary of scams and fraud prevention tips that cross our desks. These include news items, and public alerts to help better inform consumers and businesses. 
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by Lynda Pasacreta

Once a month Barry Sharp, Managing Consultant, AMA Management (one of our BBB Accredited Businesses – www.amamanagement.ca ) and I meet up for breakfast. Our conversations are invigorating and challenging. The casual conversations generally result in me making some “slight” adjustments to what my pictures in my head look like.


Read the full post.

by Mark Fernandes



Your BBB is now on Twitter. If you click on the Twitter icon you will be able to find us on Twitter and you can follow the BBB daily. We try to update on a daily basis, covering interesting links to news stories, press releases and other links that cover fraud prevention and other bits and pieces of information for consumers. 

Twitter will be the permanent home for the Newsblog. 



by Mark Fernandes

Holiday Employment Scam

Chillwack Times had a story about the mystery shopper job scam.

Typically, these are advertised with an Internet address to submit an application. The applicant then receives a mail package with instructions on how to deposit a money order at a bank through Western Union to a fictitious person, usually in another province. Even if the victim carries out the duties of a "mystery shopper," no one is expecting them.

There are legitimate mystery shopping jobs, but check with the BBB first before applying. Remember, never to wire money to a stranger who is offering employment, because it will difficult to get the money returned, explosing you to financial loss. 

Source: Chilliwack Times

Do-not-call scam circulating through e-mail

CBC published a report abut a new scam that involves the do-not-call list.Here is an excerpt from the story:

"Cellphone providers are warning against a scam circulating via e-mail regarding the CRTC's recently implemented do-not-call telemarketing list.

The e-mail warns recipients that cellphone providers are releasing their customers' numbers to telemarketers, so they should expect calls that will inevitably waste their airtime. Recipients are urged to call one of two phone numbers purportedly attached to the national do-not-call list, which the Canadian Radio-television and Telecommunications Commission launched on Sept. 30, in order to block such unwanted calls.

"All cellphone numbers are being released to telemarketing companies and you will start to receive sale calls," the e-mail says. "You will be charged for these calls."

The e-mail suggests the release of number databases has been confirmed by Telus Corp. and urges recipients to pass the message on to their friends.

Telus, however, issued an advisory on Tuesday evening warning that the e-mail was "fraudulent and dangerous" and urged customers not to respond to it or forward it."

Source: CBC.ca



by Mark Fernandes

What it costs to buy mutual funds

If you want a good primer on mutual fund fees, check out the Vancouver Sun today. Here is an excerpt of some key terms:

- Load: Acquisition costs. Is there a commission that is paid up-front to the broker who sold you the mutual fund? That is a "front-end load." A "back-end" loaded fund will charge deferred service charges if you redeem your investment before it matures.
0% (or no-load) to 5% typically in the 1% range

- Management expense ratio (MER): Covers the costs of operating funds, such as management fees and commissions for buying and selling securities within the fund and administration costs, such as reports and mail outs.
0% to 2.5%

- Trailers: Commissions that fund managers pay to mutual fund companies as an incentive for the company to sell its funds.
0.25% to 1%

Source: Vancouver Sun

Identity Theft plagues 1.7m Canadians

Victims of identity fraud spent more than $150 million of their own money and spent 20 million hours to resolve the fraud in the past year as part of a ballooning problem that struck almost 1.7 million Canadians, a survey has found.

Source: Vancouver Province

Bogus Canada Renevue Agency letter

The scam is designed to prey on taxpayers worried about their records. It comes in the form of an official-looking letter or e-mail claiming to be from the Canada Revenue Agency and requiring taxpayers to complete a T2 form and bring CRA's records up to date.

CRA does not contact people by email, while the letter has a bogus T2 form in it which request it to be sent to a fax it or send it to an address with a post office box number. The address is just a mail drop which gets forwarded overseas.

Source: CBC.ca



by Mark Fernandes

We had a temporary hiatus from providing Scam Alerts, but we are back and better than ever.

A New xBox Scam


A consumer fell victim to a person selling a fraudulent xBox that was advertised on a website. The person received a box filled with only old books.

Source: Hamilton Spectator

New pyramid scheme: Gold Quest

The Nevada-based fund Gold Quest, which purported to be a foreign exchange trading company, is actually a front for a large-scale pyramid scheme currently being investigation by securities commissions in Canada and the United States, police said.

Investigators have learned past clients are being contacted and advised they can retrieve funds already invested, along with an extra 10 per cent return on that money in return for an application for a "reloadable credit card."

According to police the company's funds are frozen and clients doing more business with the company may be exposed to further losses.

RCMP warn of phone scam

In each case, the caller is identified as a police officer informing the person about a relative in a car accident. The recipient is then told to hit *72 to get more information. Pressing *72 causes the call to be forwarded allowing the scam artist to make a call anywhere in the world at the recipient's expense.

Some recipients complain about the phone being locked, he said, but they can regain control by hitting *73.

Source: CBC.ca



by Mark Fernandes

Credit Card chips to be introduced
The Vancouver Sun ran a story today about the introduction of credit card chips
. Here is a quick summary of how it will change the way we do business at the cashier's till.

"Canada's financial institutions have started to switch from the traditional "swipeable" card with a magnetic strip to a new card design incorporating a tiny computer chip. Customers are being asked to insert their card into a point-of-sale reader and typing in a code, instead of giving the card to a cashier to be swiped and then signing a receipt.

The change is intended to reduce the $300 million incurred annually in debit- and credit-card fraud in Canada. Card issuers have started offering the chip cards to customers across the country, with the expectation the cards will be in wide use by the end of 2010."

Source: Vancouver Sun

Is your small business really secure?
A sobering thought from Canadian Business Magazine, about why small business are especiialy vulnerable to cyber attacks. Here is a quote from the article:

"Increasingly, that’s exactly what they are. Bruce Cowper, chief security advisor at Mississauga, Ont.-based Microsoft Canada, says automated hacking tools have made it more profitable to attack smaller companies. A hacker doesn’t care that he’s never heard of your firm; only that his automated probes have revealed that your network is vulnerable. “Attackers are always going to take the path of least resistance,” says Rohyt Belani, managing partner of Intrepidus Group Inc., a New York-based information-security consultancy. “They know the security budgets for SMEs are limited compared to larger organizations.”

Source: Canadian Business Magazine

Travel Scams
According to an article from the Canada.com travel scams cost $12 billion annually. Those include pickpocketing, and include "free trip" shams, among other pre-destination ripoffs.

Here are a few tips from the article to reduce your risk while travelling:

"- Money: Don't wear those silly waist pouches, says Gillick. You might as well write TOURIST across your forehead. His advice is to wear a money belt that fits underneath your clothing. Better yet, he advises planning your daily budget. If you want to take out $200 a day, split the money up in small increments and put it in different pockets and leave the rest in the hotel safe.

- Passports: If you're in a country where you need to have your passport with you at all times, make a photocopy of it and carry that with you. Leave the original in the hotel safe.

- Make a scene: If you've been robbed or think you're about to be, and you're in a busy area (see the reference to the "Cardboard Children of Rome" on the www.CITI.ca website), yell, wave your arms, or act as if you're going to take a photograph of the would-be thieves, which Gillick did with success. There's no guarantee you'll get your stolen item back. It all depends on whether the country you're in has a good tourist police service, Gillick adds.

- Taxis: Make sure you've done your research about the route and the approximate cost of the trip to avoid frustration and paying way too much for the fare.

- Foreign currency: Same goes. Do your research, perhaps buying some before you leave, just to familiarize yourself with handling the money."

Source: Canada.com

Be on the look-out for warranty scam
In Ontario, Niagara Regional Police are warning the public to be wary of a potential vehicle warranty scam.

Police said a company called Canadian Auto Warranty Services has sent postcards to regional residents advising them to call and extend their vehicle warranties.

Similar scams have been reported in Toronto and in the United States.

The postcards list proper names and addresses, a customer identification number and a 1-800 telephone number.

Police advise the public to ignore the postcards and protect their personal information.

Source: St. Catherines Standard

Source: Canadian Press



by Brian Hofilena

Counterfeit Currency Alert
The RCMP Integrated Counterfeit Enforcement Team in Vancouver would like to remind merchants of the importance of examining currency when accepting it over the counter. Source: RCMP website

RCMP does not solicit funds through mail or phone
The RCMP would like to make it clear that they do not engage in, endorse or conduct mail or telephone solicitation to raise funds for community policing programs. If you receive telephone calls or mail asking for donations to support community policing programs - you are at risk of being a victim of fraud. Source: RCMP website 

Whistler Rental Scam
An office manage had read on Craigslist about a home to rent in Whistler. After providing the supposed owners with background information and references, he was told to send them $2,200 by Western Union. The alarm bells went off for the consumer when he realized that they wanted to wire the money. Never send money to a stranger using a money transfer service. Source: Globe and Mail

Tax Agency warns of scam
The Canada Revenue Agency is warning taxpayers of a scam that uses agency letterhead to solicit personal information. Source: Canada Revenue Agency



by Brian Hofilena

Avoiding Phoney Emails

The Province ran a couple of stories on online banking theft and phoney emails tips. Here is a quick excerpt:

- Be aware that authentic banks will never request that their clients divulge personal information, such as account numbers and passwords, in an e-mail.

- Authenticate the website you are going to is genuine by verifying that it has a secure sockets layer (SSL) certificate.

- Never click on a link in a suspicious e-mail. Instead search out an official bank URL site via your browser bar.

- Never download an attachment from a suspicious e-mail. It may consist of a virus or spyware.

- Contact your bank immediately if you suspect somebody has tried to emulate you online.

Online Classifieds Can Be Crime Haven

Police receive complaints every day about stolen goods being sold on online classified websites or from someone losing rent money to con men. One woman is tracking the scams on her own blog. The Province wrote an article about the issue.

Olympic Tickets

From October 3 to November 7 the first phase of Olympic tickets will be available for public requests. Visit www.vancouver2010.com or call the Vancouver 2010 Ticketing Call Centre at 1-800-TICKETS (1-800-842-5387) after September 15 for details.

There will be a ticket reselling program offered by the Olympics’ people, so visit the website for more details.

September 17: Details on Olympic Experience Packages and “How to maximize your Olympic experience” information will be released on vancouver2010.com and at a Vancouver Board of Trade luncheon presentation

September 25: Vancouver 2010 media conference to provide full information and important reminders on the sale of Olympic Winter Games tickets

September 27 and 28: Publication of Vancouver 2010 Olympic Winter Games ticket information supplements in The Globe and Mail and Canwest newspapers.

October 2: News release to remind public of key ticket buying tips

October 3: Tickets to the Vancouver 2010 Olympic Winter Games go on sale



by Brian Hofilena

Passenger Bill of Rights

Your airline ticket is a contract. When an airline does not provide the services you paid for, the law requires them to keep you informed, treat you fairly and offer a solution or a refund. Transport Canada recently issued a release on the Passenger Bill of Rights.



by Brian Hofilena

Furnace cleaning tips

BBB President Lynda Pasacreta was interviewed last week by the Peace Arch News about furnace contractors.

“That’s a concern,” she said last week. “But ’tis the season – people are going to start thinking about their furnaces, and these guys are out there and people are constantly getting ripped off.”

Pasacreta suggested people check out at least three companies on the BBB website before accepting or paying for any services, and to also visit the buyer’s tips section of the website, which outlines exactly what consumers should look for.

“Slow down and do your due diligence,” Pasacreta said.

Good words to live by. To learn more, visit furnace maintenance tips. http://mainlandbc.app.bbb.org/tips?id=47

New resource for young people launched by BCSC and FCAC 

The Financial Consumer Agency of Canada (FCAC) and the British Columbia Securities Commission (BCSC) today launched The City , a new financial education resource, designed to help young Canadians improve their knowledge of today's complex financial reality.

The website teaches young people financial skills that they can carry with them throughout their lives. You can complete interactive online modules here, or download materials to use in a classroom.



by Brian Hofilena

Zoom Airlines operations suspended
 
Zoom Airlines has announced suspension of their operations on their website

Business Practices and Consumer Protection Authority recommends pursuing the following avenues to inquire into obtaining refunds:

  1. If the trip was booked through a travel agent or wholesaler, ask them for assistance or to request a refund.
  2. If they purchased travel services with a credit card, call or write to find out if they will reverse the charges.
  3. If they have purchased insurance, contact the carrier to confirm their coverage.

American Express has stated that they will refund their customers who purchased Zoom Airlines tickets using their credit cards. View the American Express media release.

MasterCard is advising Canadians who purchased Zoom Airlines tickets with their MasterCard and who are unable to obtain a refund or replacement ticket for flights cancelled in connection with Zoom Airlines to contact their card issuers. View the MasterCard media release.

Visa Inc. recommends travelers who used a Visa card to purchase tickets on Zoom Airlines contact the financial institution that issued their card if they are unable to make arrangements to use their tickets on another airline as a result of Zoom's decision to cease operations. Visa cardholders in transit can contact the Visa emergency line at 1-800-VISA-911 for emergency travel assistance. View the Visa media release.



Nigerian letter fraud explained
  

The Globe and Mail did a recent article on the topic which gave a good outline of two common advance fee frauds aka Nigerian letter schemes. Here is an excerpt:  

"Nigeria didn't invent the advance fee fraud, better known as the 419 after the section of the Nigerian criminal code that prohibits making money through fraud. By some accounts it existed in the late 1600s and was known as the Spanish prisoner scam. You will recognize the elements. The mark is approached by someone who claims to be in correspondence with a wealthy person who has been wrongly imprisoned. All the mark had to do to win a handsome reward was to provide money to bribe the guards."

Her are two email examples provided in the Globe story:

"One is from a person claiming to be Mrs. Suhu Tawil Arafat, who says she is the widow of the late Yasser Arafat and needs my help to gain access to $10.5-million (U.S.). It appears that she wants me to put this money into my account to safeguard it for her. In return, I will receive a percentage and may even be trusted with more money later. All she needs is my bank details. You know what happens next.

"Another is from someone who says he is Mr. Jesslie Chui and is a senior manager at the Bank of China in Hong Kong. He apparently had a wealthy Iraqi client who deposited $10.8-million with him and subsequently died, leaving no next of kin. He's worried that the Chinese government will get the money, so wants me to pretend to be the next of kin. We're apparently going to share this money (70 per cent for him and 30 per cent for me). But first he needs a few personal details."



by Brian Hofilena

Real Estate Fraud

A recent story about real estate fraud gives us good reason to explain to consumers:

§ Do your due diligence before purchasing a property

§ Remember, there should only be one mortgage on property at a time

§ Do a title search on the property to see who it is registered to

§ Verify that the proper mortgage is in place with the correct lending institution

Bogus Charity Season

Charity season is upon us, and there can be a few unscrupulous few bogus charities that show up on your doorstep. Here are a few good tips from a recent Vancouver Province article:

8. Don't contribute unless information is given on how the money will be used and the percentage of donation that will actually reach the given cause.

9. If receiving a charity request by e-mail, check the address it came from. A real charity should have domains like .org, .com or .net, and not from free providers such as hotmail, yahoo or gmail.

10. Deal with a charity that has had a long history, rather than one that has sprung up for a particular disaster.

Source: Vancouver Province

Telemarketing do-not-call list to be in operation Sept. 30

The long anticipated do-not-call list will be in operation in Canada as of September 30, 2008 according to the CRTC.

To put their numbers on the list, Canadians will be able to log on to the official website: www.LNNTE-DNCL.gc.ca as of Sept. 30, or call 1-866-580-DNCL (3625).

For the hearing impaired, the toll-free number will be 1-888-DNCL-TTY (1-888-362-5889).

For the curious, here is a list of companies and organizations who are exempt from being put on the list:

Calls made on behalf of organizations or made for certain purposes as listed below, are exempt from the National DNCL rules:

  • registered charities;
  • political parties;
  • nomination contestants, leadership contestants or candidates of a political party;
  • opinion polling firms or market research firms conducting surveys when the call does not involve the sale of a product or service;
  • general circulation newspapers calling for the purpose of selling a subscription; to a consumer who has an existing business relationship with the organization; and to business consumers.

Source: Canadian Press and www.LNNTE-DNCL.gc.ca



by Brian Hofilena

What is green advertising?
Environmental Claims: A Guide for Industry and Advertisers
addresses a number of commonly used green claims and provides examples of best practices on how such claims can be used by businesses to comply with the false or misleading provisions of the laws enforced by the Competition Bureau.
Source: Competition Bureau website

Helpful info about door-to-door vacuum cleaner salespeople
Business Practices and Consumer Protection Authority has some great tips for consumers who are approached by door-to-door marketers. These tips are from a recent release from their website:

· A common way for salespeople to get your attention is to say they are conducting an air quality or air purification survey. This leads to a vacuum demonstration and potentially a hard sell. When you run into this kind of phone pitch, make sure you ask lots of questions so you know what to expect.

· You may be offered a free gift to give someone a chance to demonstrate their product or if you purchase the item. Again, make an informed decision, be sure you want the vacuum before accepting any free gifts.

· Some vacuums can be very expensive and you may be offered a financing arrangement that allows you to make payments on the product. If you decide to pursue this option, get the contract in writing, read the fine print and make sure you know the interest rate. Often the rates are very high.

· If you’ve done all your research and decided to purchase the vacuum, ensure that the vacuum is new. Some consumers have paid a large amount for a vacuum only to receive a second-hand product. Source: BPCPA website

Social networking and ID theft a concern
Criminal Intelligence Service Canada has recently released an intelligence report on organized crime in Canada.

The report warns that popular sites like Myspace and Facebook are quickly becoming breeding grounds for identity theft.

Our key tips are to restrict the amount of personal information you put on your Facebook or Myspace page and invite only people you know as friends. The more information that is publically available, the more liable you are to ID theft and financial loss.



by Brian Hofilena

Scammer posed as bus victim's sister 
The family of Tim McLean, the man beheaded on a Greyhound bus last month, has been victimized by an Internet scamster. A person posing as the sister of McLean had set up a Facebook page to solicit funds using an online payment service. Source: Canada.com


BCSC makes reciprocal orders based on Alberta and New Brunswick decisions
Vancouver - British Columbia Securities Commission panels have made reciprocal orders in six decisions against eight individuals who were sanctioned by the Alberta Securities Commission and the New Brunswick Securities Commission. Source: BCSC website


Ontario investment firm fined for advising in B.C. without registration
Vancouver - The British Columbia Securities Commission has settled with an Ontario-based investment firm, Doherty & Associates Ltd., who has agreed to pay $19,825 in fines and fees for advising clients without being registered. Source: BCSC website


Fight Fraud on the Front Lines
The Bank of Canada, in collaboration with the RCMP and other police agencies, Payment Card Partners (representing Visa, MasterCard, and Interac issuers and acquirers), Canada Post, and several industry associations, has developed Fighting Fraud on the Front Lines: a Retailer's Guide. Source: Bank of Canada website

Protect your good name - crooks want to steal it
The Vancouver Province published a story on the growth of identity theft scams. Here are some tips they suggested from the story:

"To minimize your risk of becoming a victim of identity theft you should:

1. Guard Your Personal Information.
- Buy a shredder and shred anything with personal or financial information such as credit card receipts, copies of credit applications, insurance forms, cheques, financial statements and old income tax returns;
- Use complex passwords on your computer, credit card, financial and other accounts;
- Don't leave personal information lying around;
- Don't give personal information to anyone who phones or e-mails you unless you know who they are ;

2. Keep Your Computer and Its Contents Safe.
- Don't use an automatic log-in feature that saves your user name and password, it's a gold mine for a hacker;
- Use a firewall program, especially if you have a high-speed Internet connection that connects your computer to the Internet 24 hours a day, switched on or off;
- Add virus protection software and update it regularly;
- Use a credit card rather than a debit card to make purchases.

3. Be Vigilant.
- Order a credit report once a year;
- Pay attention to credit card expiry dates and if the replacement card hasn't arrived, call the credit card company;
- Keep a list of the names, account numbers and expiration dates of your credit cards in a safe place;- Memorize all passwords."

Source: Vancouver Province



by Brian Hofilena

Counterfeit Currency Alert
The RCMP Integrated Counterfeit Enforcement Team in Vancouver would like to remind merchants of the importance of examining currency when accepting it over the counter. Source: RCMP website

RCMP does not solicit funds through mail or phone
The RCMP would like to make it clear that they do not engage in, endorse or conduct mail or telephone solicitation to raise funds for community policing programs. If you receive telephone calls or mail asking for donations to support community policing programs - you are at risk of being a victim of fraud. Source: RCMP website 

Whistler Rental Scam
An office manage had read on Craigslist about a home to rent in Whistler. After providing the supposed owners with background information and references, he was told to send them $2,200 by Western Union. The alarm bells went off for the consumer when he realized that they wanted to wire the money. Never send money to a stranger using a money transfer service. Source: Globe and Mail

Tax Agency warns of scam
The Canada Revenue Agency is warning taxpayers of a scam that uses agency letterhead to solicit personal information. Source: Canada Revenue Agency