What People Are Saying

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Customers know good businesses and will often take the time to acknowledge their great service to the BBB. What People Are Saying are real-life testimonials from consumers who would like to recognize BBB Accredited Businesses for their exceptional business practices.

Let's all celebrate great customer service from our BBB Accredited Businesses:

Thank You to TheChimneyGuys
…I phoned the Chimney Guys on Monday, the owner showed up at my place the next day, inspected the chimney, and gave me a quote, his honesty and knowledge of his trade surpassed the other few that I had consulted before him. He got the job. I was so very impressed and admired all the safety precautions he took, and treated his workers with respect.
And to top it all, his price was much better than all the other quotes I had had. His job was superb.
Thank you Chimney Guys, and thank you BBB for listing him in your pages.
Customer by mail

Thank You to Tireman
…I drive a (car) that suffered a flat tire last week. The tire could not be repaired…due to the location of the puncture. Countless numbers of tire dealers were unable to secure this particular make and brand of tire. Apparently it is no longer in production. Even my ... dealership was unable to help…I was concerned with an exact match, otherwise the 4 by 4 mechanics would be compromised. I have a newborn, so safety is imperative.
I finally phoned Tireman, who understood my situation and was able to order the exact tire for me…The service and quality of care was wonderful. I was treated calmly, courteously, and professionally. All my concerns were addressed and the tire was exchanged.
I wish to thank Tireman…for providing the quality service my own dealership was unable to provide.
Customer by mail

Thank you to Van City Moving
This letter is to advise that we couldn't have been happier with the service we received from Van City Moving, which we found through your (BBB) website. We picked them solely on their credentials with the BBB and their proximity to our old address. The service was prompt, efficient and reliable. The personnel were very courteous and professional. I would definitely recommend them to anyone who is planning a move in and around B.C.
Customer by mail

Thank you to Active Concrete
I recently employed Active Concrete to do some concrete lifting/repairs.  For the record, they did a fabulous job, were polite, business like, everything you would expect. 
Customer by email

Thank you to Eclipse Electric Ltd.
This is just to confirm a great job Eclipse Electric did on my house and will be comining back to a lot more. They were very polite, clean and professionial. A quality company I would be pleased to recommend.
Customer, by mail.

Thank you to S & E Aluminum, Glass & Screens
I am thrilled and proud to let you know how pleased I am with my experience with your company (S & E Aluminum, Glass & Screens) in replacing my aluminum railings and the chimney flashing on my two chimnies.

I release that a thank you is a small reward but I can truly promise that I will continue to keenly and highly recommend you and your company with complete confidence.
Customer, by mail.

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I wish to covey my satisfaction to the following firms who did work at my home for their prompt and courteous delivery of services. Their attention to providing good quality work is much appreciated.

Apexmaster Roof Systems Ltd.

Crown Roofing and Drainage Ltd.

Customer, by mail.


Thank you to
Reay's Moving & Storage Ltd.
After consulting the Better Business Bureau, we booked Reay’s Moving and Storage for our move from one apartment to the other. We are aware that in the majority of cases, the only time you hear comments with respect to one of your members is if the client has some sort of problem.

In this instance, we are very happy to report that we could not have been more pleased with the timeliness, courtesy, professionalism and exemplary service that we received from Reay’s Moving & Storage. The staff (Peter, Peter and Daniel) went above and beyond normal service requirements.

I would not hesitate to recommend this company and its employees for any type of moving or cartage job. I would be pleased if this letter could become part of your record for this company.
Customer, by email

Thank you to
BestWest Roofing Inc.
Many thanks for your speedy response time.  It has been a pleasure doing business with you and (I) will certainly recommend your company to anyone that asks.
Customer, by email

Thank you to
Allied Windows Ltd.
I am writing to the BBB to applaud the excellent Customer Service I recently received from Allied Windows. In November of 2004, I purchased three windows from Allied Windows, a company based in Aldergrove BC. In November of 2007 , I noticed moisture & a cloudy film between the window panes, which was an indication of the seals being compromised. I contacted Allied Windows , & am happy to report that the Company acted quickly, without hesitation. The technician arrived to take measurements & the windows were installed on Jan 18th, 2008. It was a pleasure to deal with Allied Windows, especially, Linda, in Customer Service, who was responsible in resolving the problem with my windows. I cannot praise Allied Windows, enough, for their high level of professionalism and quick action.
Customer, by email

Thank you to
Capitol Roofing
I was surprised when I phoned your company, Capitol Roofing, that I got to talk to a real person, who professionally and cheerfully had the life history of my roof at their fingertips. There was no attitude, no whining and no excuses. We will come and fix your roof. And despite myself imposing time restraints on the repair as I was leaving on vacation, your company responded immediately to solve my issues…Having spent a lifetime in the trades myself we both know lots of people can provide services we do, and the only thing that makes us different is the quality of our service. The service you provided me was absolutely outstanding and I felt you should be made aware of that. People always love to complain but never take the time to compliment. Many thanks for the attention and congratulations on a job well done.
Customer, by mail

Thank you to
Point Grey Plumbing & Heating Ltd.
I would like to pass on my kudos to Point Grey Plumbing of Vancouver and Richmond, B.C. Over the years I have had to call in plumbers several times to my 80 year old house, for both major outside excavation and minor indoor plumbing jobs. Since my first call to Point Grey Plumbing in 2006, I have not wanted to deal with anyone else. The technicians have all been very pleasant and done excellent work, the owner has personally appeared and rendered a very reasonable and ultimately accurate estimate for big jobs, the works arrive at the scheduled time, are polite and clean up the job site very nicely, and above all, the individual at the front office who takes all the phone calls is exceedingly pleasant and keeps everyone organized and fully informed. I plan to continue to employ this company as needed, and would happily recommend Point Grey Plumbing to anyone for big or small jobs.
Customer, by email
 
Thank you to
Stratford Innovative Renovations Ltd.
Charles Stratford saved me from a botched bathroom job. I hired the wrong contractor to renovate my bathroom, hallway and bedroom of which only the bedroom floor turned out. Charles fixed the plumbing in the tub free of charge and out of the goodness of his heart. He was the one bright side of this whole debacle. I will reccomend his services to anyone who will listen, however, he's so popular they'll have to wait 12 months for him to come available. I owe Charles a lot. He is honest, reliable, thorough and knowledgable. If only I had met him first and not the crook I hired.
Customer, by email
 
Thank you to
La Belle Fleur Floral Boutique Ltd.
I went searching for a florist for a wedding I was doing @ the Vancouver Art Gallery.  My Client had her Dream Bouquet from an online search, from a high end wedding. We had to stick to our budget for the flowers. I found La Belle Fleur In Surrey on this site. Tracy is so  talented & creative. She not only stayed in budget but gave Our Bride her Dream Bouquet. She absolutely loved them as well as her Bridesmaids bouquets. Tracy truly made my clients wedding a Dream Come True.  For me it was one less thing to worry about that day.
Customer, by email
 
Thank you to
Amco Appliance Service
I just wanted to let you know what a positive experience it was dealing with Amco Appliance Service. Not only was Amco able to help me today, Paramjit Kalsi, the owner ... quickly got to work and solved the problem in a timely manner. He also bothered to check to make sure the fix worked properly. On top of that he called me by my first name the entire visit rather than the usual "Miss or Mam". Not that I am counting on needing an appliance person again anytime soon, but Amco certainly will be my first call.
Customer, by mail